Our support team is available to help with questions, account-related issues, technical concerns and general feedback. Choose the contact option that best suits your enquiry, and include relevant details so the team can direct it to the right department. For account matters, use the customer support address. Affiliate and payment enquiries can be sent to their dedicated contacts. The team is available during the hours listed below; please allow time for a response outside these hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Payments | [email protected] |
| Phone | +44 20 3874 6291 |
| Working hours | Mon-Fri, 09:00-18:00 UK time |
Contact Us by Email
Email is the preferred way to contact support about detailed requests, account-related issues, or matters that require an explanation or supporting documents. Include a clear subject line and make sure your contact details are current so the team can respond and follow up without unnecessary delays. For account queries, provide relevant details, but never send your password.
Submit Your Inquiry
Response Time
Send your support request with a clear description of the issue and any relevant account details. Most inquiries receive a reply within one business day. More complex requests may take longer depending on their nature and the checks required. Keep an eye on your messages for updates, and contact support again if you need to add information to an open request.
Feedback
Have feedback, a suggestion, or an idea for improving the website? We’d like to hear from you. Share your thoughts with our team, including anything that could make the site easier to use or help you find what you need. We review all feedback carefully and use it to improve our service and the overall experience for players.